Support
Contact & support
Questions about your account, billing, or the tools? We're here to help.
Last updated: July 7, 2026
Email us
The fastest way to reach us is by email. We aim to respond within 1–2 business days.
What we can help with
- Account access, sign-in, and password issues
- Billing questions and refund requests
- Bug reports and problems with the member tools
- General questions about how the strategies and calculators work
Before you write in
A quick reminder: Paris Trips Unlocked provides decision-support tools, not bookings. Award availability, pricing, and fees are set by airlines and loyalty programs and change frequently, so we cannot book flights or guarantee any specific award. For the fine print, see our Terms of Service, Privacy Policy, and Refund Policy.